Order Process


1. Initial Inquiry and Consultation

Contact us via e-mail at design14me@oxygenapparel.com with brief description of your project: style, quantity, and delivery time requirements. An assigned to you account manager will get back to you within one business day and provide you all necessary information to start and successfully complete your custom project. The initial dialogue will take as long as it's necessary to create a detailed project scope with clearly stated deliverables.


2. Design Preparation

Whether you have a finalized design from your own artist, conceptual ideas of your own or would like us to start a design from scratch, we have an in-house graphic designer who will work with you to make sure your final design is exactly the way you want it to be. This process can be very time consuming and heavily depends on your involvement and feedback - it is best to come prepared and have ready sketches, ideas, and, most importantly, all graphics in a vector format. We are offering you up to 8 free hours of our graphics designer to finalize the design. Once the design is finalized and receives your confirmation, we will make the sample which will be ready in 7-14 business days.


3. Sample confirmation

The prepared sample based on your confirmed design can be approved by you in two ways:

  • we prepare and send you images and a 3D model of the sample - fast approval time
  • we ship a sample to you - requires time for shipping

5. Order

Confirmed samples, quantities and sizes will make up an order document which will be sent to you for your final acceptance. At this moment we will ask for a 50% deposit and will start the production. The lead time will be approximately 30 business days and the completed order will be express shipped to Oxygen Apparel in Miami,FL, USA.

6. Finalization

Once your order arrives at Oxygen Apparel you will be asked for the final payment (minus all deposits) and the order will be shipped to you with full tracking and insurance.


Please check our FAQ page for some of the most common questions. Please, email us at Design14Me@OxygenApparel.com to initiate your order or ask further questions about our custom ordering or any of our products. We look forward to working with you.