All products sold by Oxygen Apparel are covered by the original Oxygen Apparel manufacturer's warranty. This warranty covers defects in materials and workmanship. Damage from standard use, any type of abuse or neglect is not covered. Oxygen Apparel may choose to either repair or replace a product they feel is covered under the warranty. If You feel You have a defective product you should fill out RMA request form available in Your ‘Order History’ at Oxygen Apparel. Customers without an on-line account need to contact us via email at Design14Me@OxygenApparel.com.
Oxygen Apparel will accept returns of any items within 15 days of their purchase, as long as they meet the following criteria:
- Not used
- Not A Custom Ordered Item
- Brand new condition
- Original product/price tags are attached
- Original packaging is intact and included
All returned items must be accompanied by the RMA numbers which can be obtained from customer's ‘Order History’ at Oxygen Apparel. Customers without an on-line account need to contact us via email at Design14Me@OxygenApparel.com.
Full refund will be processed for returned merchandise meeting the above criteria and reaching us within 10 days of obtaining the RMA.
Note: Oxygen Apparel is not responsible for any customs, import taxes, duty charges and processing fees incurred with international shipment. If you refuse a package, you might be charged for both outgoing and incoming shipping fees, and you might also be responsible for any refused shipment charges. If returning from outside of USA please clearly indicate RETURN and attached all original invoices.
All authorized returning items should be shipped to:
RMA # .......
716 Sidepark St
Durham, NC 27703
We will process Your return and issue a refund to the original payment method within 5 business days of receipt of the returning item at our warehouse. You will receive an email notification when Your refund is processed. Please allow up to one additional billing cycle for the refund to appear on Your billing statement.
In case of a partial return the total might be adjusted due to applied discounts and shipping costs.
Items damaged during the return process are the sole responsibility of the customer and any cost associated with the damage will be deducted from the refund. If the item is insured You might make a claim with the shipping carrier; it is therefore advised to ship the returns with insurance and tracking.
Any product can be returned for exchanges as long as it meets requirements of the Returns described above. Please specify Exchange and desired details in the RMA form details.
Incorrectly Sent Items
If you have received an incorrect item, it may be returned for an exchange or a full refund as long as the item is returned in unused and unopened condition described above. Please obtain the RMA number and specify refund or exchange. Oxygen Apparel will provide you with the return shipping label and detailed shipping instructions.